Board on Aging and Long Term Care-State of WI

The Wisconsin Board on Aging and Long Term Care advocates for older adults and adults with disabilities, ensuring they receive respectful, high‑quality care across long‑term care settings.

Our team works to protect consumer rights, amplify the voices of residents, and support individuals and families as they navigate care systems.

We serve the Wausau area and the entire state by helping long‑term care consumers understand their options, exercise their rights, and feel supported throughout their care journey.

Advocacy & Consumer Support

• Protect Consumer Rights — Help residents understand and exercise their rights in long‑term care settings.

• Resolve Concerns — Work with residents, families, and facilities to address issues related to care, safety, and quality of life.

• Provide Independent Advocacy — Ensure every voice is heard, especially when individuals cannot advocate for themselves.

Education & Outreach

• Educate the Public — Offer clear, accessible information about long‑term care systems, resident rights, and available supports.

• Support Informed Decision‑Making — Help individuals and families understand care options so they can choose what best meets their needs.

Ombudsman Services

• Long‑Term Care Ombudsman Program — Provide confidential, resident‑centered advocacy for people living in nursing homes, assisted living facilities, and other long‑term care settings.

• Volunteer Ombudsman Program — Trained volunteers visit local facilities, build relationships with residents, and help ensure their rights and dignity are upheld.

Medicare Counseling

• Medigap Helpline — Offer free, unbiased counseling to help older adults understand Medicare, supplemental insurance, and coverage options.

• Prescription Drug Helpline — Assist consumers in navigating Medicare Part D and prescription drug coverage.